Insider Spotlight
The growth underscores the increasing importance of seamless digital experiences in the banking sector, where customers are prioritizing convenience, speed, and self-service capabilities.
The bank's digital initiatives recently earned recognition at The Asian Banker Global Financial Technology Innovation Awards 2026, where Security Bank received Best Mobile Banking Technology Initiative in Asia Pacific for the Security Bank App and Best Payment Technology Initiative in Asia Pacific for its partnership with ACI Worldwide, according to a company release.
Why it matters
Banks are under pressure to modernize customer journeys and payments systems as digital transactions continue to accelerate across the Philippines and the broader Asia-Pacific region.
The Security Bank App allows customers to open accounts, transfer funds, pay bills, and manage finances within a single platform. Improvements in onboarding, usability, and transaction capabilities have helped drive stronger engagement, reinforcing the app's role as a primary banking channel.
“Customers expect banking to be simple, intuitive, and dependable,” said Myla Untalan, SVP and retail channels group head.
“Every enhancement in the Security Bank App is designed to remove friction so customers can manage their finances more easily and confidently. This recognition affirms the progress we are making in delivering BetterBanking in ways customers genuinely experience.”
By the numbers
Beyond customer-facing services, Security Bank has expanded the capacity of its payments infrastructure to keep pace with rising transaction demand.
Working with ACI Worldwide, the bank deployed a unified payments platform that supports real-time processing, automation, and ISO 20022 integration.
The modernization effort consolidated fragmented payment processes into a single operating environment, improving reliability and scalability.
The upgraded platform helped support a 35-percent increase in transaction volumes while tripling processing capacity, according to the release.
“Payments reliability matters because it directly shapes customer confidence,” said John Cary Ong, EVP and wholesale banking segment head.
“By strengthening and unifying our payments infrastructure with ACI Worldwide, we improved our readiness for real-time processing while creating a more consistent and dependable payments experience for customers and businesses.”
What's next
As customers increasingly choose financial institutions based on digital convenience and payments reliability, Security Bank said it will continue investing in technology and infrastructure to support long-term growth. —Princess Daisy C. Ominga| Ed: Corrie S. Narisma
