Villar's PrimeWater vows full cooperation as Palace orders probe into service issues

May 2, 2025
7:24PM PHT

The Villar family’s PrimeWater Infrastructure Corp., the country’s largest water concessionaire outside Metro Manila, said it is ready to cooperate with regulators after President Ferdinand Marcos Jr. ordered an investigation into the company over service quality complaints.

In a statement, the Villar-led utility said it welcomes “any opportunity for an open and meaningful dialogue to resolve concerns.”

“We assure our public that we are intensifying our initiatives to address the requirements and satisfy the demand particularly those in challenged service areas,” the company said on Friday.

The company is under scrutiny following mounting public criticism and pressure from local government officials.

The firm also assured the public of its long-term commitment, saying, “We remain fully committed to fulfilling our obligations with our partners to deliver the long-term improvements necessary for stable, reliable, and sustainable water in our service areas.”

PrimeWater serves 124 cities and towns across 16 regions, producing over 400 million liters of treated water daily through partnerships with local governments and water districts.

It’s part of the Villar family’s unlisted infrastructure and utilities arm, Prime Asset Ventures Inc. 

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