The partnership was formalized during a signing ceremony held at the Security Bank Center on Nov. 17, 2025.
AI collaboration to modernize operations
The alliance marks a significant milestone in Security Bank’s broader modernization efforts, particularly in applying intelligent automation across key service channels, including collections.
By integrating WIZ.AI’s advanced natural language processing (NLP) and voice automation solutions, the bank aims to boost operational efficiency while improving accuracy and responsiveness in customer-facing processes.
“At Security Bank, our mission has always been to provide BetterBanking—a promise rooted in understanding our customers’ needs and delivering solutions that make a real difference,” Balaji Vijayan, senior vice president and retail and business banking risk management head, said in a press statement.
“With WIZ.AI, we aim to improve our collections efficiency through seamless human-bot synergy.”
Driving human-like conversational experiences
WIZ.AI’s technology is designed to deliver natural, human-like voice interactions that can handle routine tasks at scale while preserving a personalized customer experience.
“Our partnership with Security Bank reinforces WIZ.AI’s commitment to empowering enterprises across Southeast Asia with secure, scalable, and truly human-like conversational AI,” said Jianfeng Lu, founder and CEO of WIZ.AI.
“Security Bank’s dedication to BetterBanking strongly aligns with our ‘local-first’ vision—leveraging advanced LLM-powered voice automation to deliver customer experiences that are both efficient and culturally attuned. We are excited to support the bank in enhancing collections performance and setting new standards for intelligent customer engagement in the Philippines.”
Supporting Security Bank’s digital roadmap
The partnership is aligned with Security Bank’s long-term digital transformation roadmap, which focuses on data-driven decision-making, operational efficiency, and the responsible adoption of emerging technologies.
The bank continues to invest in innovations that enhance customer experience while ensuring the security, scalability, and resilience of its digital services. —Ed: Corrie S. Narisma
