“I am tremendously grateful to the MCIA team for delivering to its promise of excellence in customer experience,” said Athanasios Titonis, CEO of Aboitiz InfraCapital Cebu Airport Corp. (ACAC), which operates the MCIA.
“We had been working hard in ensuring we bring world-class airport experience and elevate the perception of airports in the Philippines. This win is key in our vision of becoming the main Tourism and Transfer Gateway in the country,” he added.
The recognition is based on direct passenger feedback, highlighting MCIA’s commitment to delivering an exceptional airport experience.
The award reinforces Cebu’s growing reputation as a premier travel hub, with MCIA positioning itself as the country’s main Tourism and Transfer Gateway.
The ASQ Awards, considered the gold standard for airport service benchmarking, measure passenger satisfaction in real time at over 400 airports worldwide.
MCIA stood out for its world-class customer experience, surpassing other airports in the region.
