As part of this milestone, the bank has strengthened its “BetterBanking” promise by listening to customer feedback, upgrading its technology, and building a workplace culture centered on care and service.
“As we mark 74 years, our focus is on listening to our customers and acting on what matters to them,” said Sanjiv Vohra, president and CEO of Security Bank. “We’re building a customer-centric culture that our people are proud of, backed by strong financials and a growing presence both online and offline.”
Digital expansion driven by customer needs
Founded in 1951, Security Bank has grown into a digitally enabled financial institution. In 2024, the bank introduced a fully redesigned mobile app—now used by over one million customers—alongside significant upgrades to its CRM and identity systems. It also deployed artificial intelligence to enhance fraud detection, personalize user experiences, and improve response times.
Real-time feedback loops and frontline data systems have empowered branch and call center staff to resolve customer concerns swiftly and tailor services to individual needs. With 351 branches nationwide and enhanced digital platforms, the bank is now more accessible to Filipinos in both urban centers and underserved communities.
A workplace where #YouMatter
The bank’s internal culture is evolving in step with its external transformation. Under the #YouMatter philosophy, Security Bank has invested heavily in employee development, offering leadership training, continuous learning, and engagement programs.
This strong culture earned global accolades in 2024, with Security Bank named one of TIME Magazine’s World’s Best Companies, ranking as the #1 Philippine bank and #5 globally for employee satisfaction.
Green financing and global alliances
Sustainability is now a key pillar of Security Bank’s strategy. In 2024, the bank allocated ₱78.36 billion in green and social financing. It also introduced products aligned with environmental goals, including solar-powered home mortgages, electric vehicle loans, and its Wave Mastercard, crafted from recycled PVC.
Security Bank also became the first Philippine bank to join the International Finance Corp.-led Alliance for Green Commercial Banks, underscoring its commitment to global climate finance principles.
Partnerships for inclusion and growth
Strategic investments have bolstered the bank’s reach. Its 25 percent acquisition of Home Credit Philippines reinforces its presence in consumer lending, while a joint venture with Mitsubishi Motors has launched Mitsubishi Motors Finance Philippines to broaden auto financing options.
Looking ahead: Strong financials, sharper focus
With ₱15.4 billion in Q1 2025 revenues—up 23 percent year-on-year—and a 7-percent increase in net profit to ₱2.8 billion, Security Bank is poised for sustained growth. Its priorities include expanding CASA deposits, boosting non-interest income, and launching platforms like Security Bank Enterprise for corporates and Security Bank Business for MSMEs.
“For 74 years, we’ve built our legacy on service, trust, and care,” Vohra added. “We’re not just modernizing banking—we’re building a future where every Filipino can bank better and grow with us.” —Ed: Corrie S. Narisma
