Insider Spotlight
The big picture
In a statement on Friday, March 27, 2026, the lender announced that all branches will be closed on April 2 and April 3 in observance of Maundy Thursday and Good Friday, with regular operations resuming on April 6.
Despite the pause in over-the-counter services, Metrobank emphasized continuity in customer access through its online platforms and self-service channels.
What’s available
Clients can continue to manage their finances using the Metrobank Online website and mobile app, which support fund transfers, bill payments, and account monitoring.
ATM withdrawals will remain available nationwide, alongside Cash Accept Machines that allow instant deposits—key alternatives during the holiday period.
What clients should do
The bank is urging customers to plan ahead by completing branch-based transactions before the holiday closure to avoid disruptions.
This includes services that may not be fully supported online, such as certain documentation requests or complex account updates.
Security watch
Metrobank also flagged heightened fraud risks during holidays, when digital activity tends to spike.
Clients are reminded not to share sensitive account information and to report suspicious transactions immediately through its hotline.
Why it matters
Holiday closures often test the resilience of banks’ digital infrastructure, as more customers shift to online channels. Metrobank’s push highlights the industry’s broader transition toward always-on banking services.
With a nationwide network of more than 900 branches and over 2,200 ATMs, the bank is positioning its digital ecosystem as a critical backup—and increasingly, a primary touchpoint—for customers.
Bottom line
While physical branches pause for Holy Week, Metrobank is banking on its digital platforms to ensure uninterrupted service—and reminding customers that convenience should not come at the expense of security. —Daxim L. Lucas | Ed: Corrie S. Narisma
