PLDT Home’s ‘Always On’ ensures uninterrupted connectivity

In an always-connected world, even a few seconds of internet downtime can feel like forever — whether it’s during a Zoom call, a favorite series binge, or a school session. Fiber disruptions, often beyond anyone’s control, can bring life to a screeching halt.

Enter PLDT Home’s Always On, a smart hybrid modem designed to keep you connected — automatically. 

Game-changing solution 

When unexpected downtime hits, PLDT Home’s Always On steps in as a game-changing solution. It’s the first-of-its-kind hybrid modem that combines fiber and LTE connectivity, with a built-in automatic switchover system.

Here’s how it works: if your fiber connection goes down, the modem automatically switches to unlimited LTE—no manual setup, no phone tethering, and no pop-ups to deal with. Once fiber is restored, it switches back seamlessly—no need to reconnect your devices.

But it gets smarter: if the modem runs on backup LTE for 30 minutes straight, Always On automatically files a fault ticket—so you don’t have to call customer service or wait in line. PLDT gets to work resolving the issue while you go about your day.

Powered by WiFi 6 technology, the Always On modem delivers speeds of up to 1 Gbps (depending on your plan), providing fast, reliable internet across multiple devices. Whether you’re working from home, streaming in 4K, gaming, or attending online classes, Always On ensures you stay connected—without interruption.

Internet outage? You can still stay online

PLDT Home Always On can’t stop outages—but it can help you power through them. When your fiber connection goes down, the modem automatically switches to unlimited LTE, keeping you connected while PLDT works on restoring service.

Fiber interruptions often happen for reasons beyond anyone’s control. Here’s why having Always On makes a big difference:

•  The weather isn’t always fiber-friendly:  According to PAGASA, the Philippines experiences around 20 tropical cyclones a year. Storms, strong winds, and falling trees often damage fiber lines. Undersea cable cuts are also common during typhoons and can take days to fix. With Always On, you stay online—rain or shine.
•  Cable theft is still a major issue:  Over 60 percent of cable thefts nationwide happen in Metro Manila, disrupting internet access across entire neighborhoods. Whether for school, work, or entertainment, Always On ensures you’re not cut off while fiber lines are being replaced.
•  Small creatures, big disruptions: Rodents may be small, but they cause big problems by chewing through fiber cables—yes, even in urban villages. These damage incidents can be hard to detect and slow to repair. With LTE backup, your connection stays alive while teams troubleshoot.
•  Roadworks can unexpectedly cut you off: Construction, drilling, and digging often hit underground fiber cables by accident. These cuts lead to sudden, unplanned outages—sometimes for hours. Always On gives you an instant LTE switchover, so you’re not left waiting.

The bottom line?

PLDT Home Always On is more than a backup—it’s a smart, seamless safeguard for an always-connected world. When the unexpected happens, it’s good to know your internet is one step ahead. —Ed: Corrie S. Narisma