PAL launches internal review over toilet failure on Los Angeles–Manila flight

January 27, 2026
9:59AM PHT

Philippine Airlines said it has opened an internal review after confirming an inflight lavatory malfunction on PR113, a Boeing 777 operating from Los Angeles to Manila.

“Philippine Airlines confirms that an inflight lavatory malfunction occurred on PR113 that departed Los Angeles January 11, 2026,” the airline said in a statement in response to a report by InsiderPH’s Insider Info column. 

The carrier said the flight was prepared for a possible diversion, noting that “the Guam station [was] ready to receive the aircraft and support passengers and crew if needed.”

“After technical and operational assessment by the flight and cabin crew, the flight continued to Manila,” according to the flag carrier, which is currently upgrading its fleet with newer next-generation aircraft. 

“Based on the crew’s final report, normal lavatory function was observed during final approach, and the flight was completed without further incident. We recognize that the situation caused inconvenience to our passengers and crew, and we appreciate their patience and understanding,” it added. 

Philippine Airlines said it is coordinating with the Flight Attendants and Stewards Association of the Philippines as part of the review.

“Philippine Airlines acknowledges the professionalism and dedication of the flight and cabin crew in managing the situation in accordance with established procedures, with passenger welfare as the priority,” PAL said. 

“The airline places the highest priority on the safety, health, and well-being of passengers and employees and is conducting an internal review to establish the full facts. It would be premature to comment on specific claims while this process is ongoing,” it added. 

—Edited by Miguel R. Camus 

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