This strategy, according to the telco giant backed by PLDT Inc., ensures customers have access to in-person support alongside digital services.
“At a time when many service providers have shut down their physical stores to shift primarily to online channels, Smart maintains its 123 Smart Stores, keeping them open and accessible to support a wide range of customers,” Smart said in a statement.
“For a tech company that offers innovation and connectivity, Smart still places importance on human connection,” it added.
Connecting with customers
“By keeping its stores open, Smart continues to build and strengthen its relationship with customers, one personal interaction at a time.
“Even as Smart keeps its footprint of physical stores open, it also continues to empower customers to avail of services anytime and anywhere via the Smart App. Through the Smart App, you can stay on top of your usage and track your promo subscription, data usage, monthly bills, and rewards with a few taps on your smartphone,” it added.
Simply Reliable
Smart has been part of the Philippines’ connectivity story, known for providing reliable service through innovation and a focus on customers.
Its mobile network currently covers 97 percent of the population and is part of the Philippines’ largest integrated network that includes PLDT’s most extensive fiber infrastructure.
“This robust network infrastructure is what Smart subscribers can count on, whether you are a student in a remote province attending online classes or an entrepreneur connecting with clients around the world,” it said.
“For Smart, ‘Simply Reliable’ isn’t just a tagline; it’s a legacy of innovations and connections since 1991,” it added.
Exclusive offers
• Smart Prepaid offers flexible data, call, and text promos like Power All 50, 99, and 149, accessible via the Smart App, retailers, and e-commerce platforms.
• Smart Postpaid users can easily top up with Data and Call Boosters, starting at P199, to stay connected anytime.
• Smart Postpaid subscribers on Plan 999 and up enjoy exclusive perks, including discounts on dining, travel, beauty, and more, redeemable directly via the Smart App.
• Smart gives customers access to top events with exclusive ticket offers, promos, and giveaways—plus 5G connectivity to share the moments in real time.
