The initiative, led by the Anti-Red Tape Authority (ARTA) and the Governance Commission for Government-Owned or -Controlled Corporations (GCG), aims to streamline feedback collection and reduce administrative burdens.
It was participated by more than 426,000 clients, exceeding the required 1,500 respondents, the GSIS said in a statement.
Nearly 1.4 million transactions were evaluated using a one-page questionnaire.
GSIS president and general manager Wick Veloso credited this achievement to the dedication of the GSIS team.
"This high rating reflects our commitment to delivering top-quality services to our members and pensioners," Veloso said.
The survey covered 31 key services, which all received outstanding ratings ranging from 97.13 percent to 99.69 percent.
GSIS frontline staff excelled in assurance (99.4 percent) and reliability (99.33 percent), highlighting their product knowledge and consistent service delivery.
Other areas of service quality also garnered impressive ratings, including 99.31 percent for outcomes, 99.25 percent for integrity, and 99.08 percent for responsiveness and communication. Nearly 99 percent of respondents reported awareness of the GSIS Citizen's Charter, which details service standards and turnaround times.
Looking ahead to the 2024 survey, Veloso announced plans to expand its scope to cover both internal and external services, aiming for a more comprehensive evaluation of GSIS performance.
