This state-of-the-art facility underscores TP's commitment to digital transformation, offering an immersive space where clients can explore AI-driven solutions.
The Innovation & Solutions Hub showcases TP Microservices, an advanced suite of cloud-based services integrated with artificial intelligence (AI).
Designed as both a demo center and collaborative workspace, the hub allows clients to experience emerging technologies shaping the IT-BPM industry.
During the launch, Rahul Jolly, CEO of Teleperformance in the Philippines, shared, "Our Innovation and Solutions Hub strengthens our commitment to both our customer experts and our clients. By fostering a culture of innovation, we're better positioned to deliver breakthrough solutions that enhance customer experiences."
The hub embodies TP’s "High-Tech, High-Touch, High-Standards" approach by combining emotional intelligence (EI) with AI. With emotions impacting 60-80 percent of human decisions, TP leverages EI to create personalized solutions that address common customer pain points, elevating digital customer experience (CX).
Jolly noted, "Our microservices suite combines AI and EI to streamline processes, reduce friction, and enhance digital CX. Teleperformance is a people-first company, and our solutions reflect that.”
The 260-square-meter hub features a boardroom, display showrooms, product demonstration zones, and conference rooms equipped for hands-on workshops.
The unveiling event was graced by TP executives, including Global CEO Daniel Julien, and local industry leaders, culminating in a high-level panel discussion on the impact of AI and EI in customer service.
