The bank was named Philippines Innovator of the Year – Banking and Philippines Employee Engagement of the Year – Banking, highlighting its commitment to empowering employees, enhancing customer experience, and fostering sustainable growth.
Transforming retail lending, employee engagement
This recognition underscores the transformative efforts of BPI’s Retail Lending and Bancassurance Group, led by vice president and group head Dexter Lloyd Cuajotor.
Under his leadership, the bank has achieved remarkable growth, with retail loans experiencing a 32 percent average year-on-year increase. This success is driven by data-driven decision-making, digital transformation, and customer-centric innovations.
To strengthen collaboration, Cuajotor implemented the Lead Coordinators Network, enabling efficient cross-silo teamwork across nine divisions and 22 locations. This initiative has also played a crucial role in disaster response, ensuring employee safety during calamities.
Driving financial inclusion & sustainability
BPI continues to make strides in financial inclusion and sustainability, with groundbreaking programs such as:
BPI MyBahay – the first commercial bank housing loan tailored for low-income earners.
BPI Green Solutions – the first retail loan sustainability suite in the Philippines, providing P6.5 billion in loans and assisting over 6,000 Filipino families in two years.
Innovation Lab: Empowering employee-led solutions
A standout initiative is BPI’s Innovation Lab, a platform where employees develop and implement solutions within 60 days.
This program fosters a culture of innovation, resulting in over 100 impactful projects in just two years. Employees also report enhanced career growth and clarity on leadership opportunities. — Ed: Corrie S. Narisma
