The banking giant earned a 65 percent BankQuality score, which was driven by customer feedback praising its reliable service, competitive loan options, and responsive support.
Moreover, they highlighted satisfaction with personal, car, and home loans, as well as the bank’s secure and dependable offerings.
The lender’s strong reputation, wide branch and ATM network, and accessible banking experience were also frequently noted by customers.
Clients above all
"Our clients are always at the front and center of everything we do. This recognition is a testament to that,” said Metrobank consumer business sector head Ramon Jaime Vivencio Del Rosario.
“We could not have achieved this recognition if not for the trust of our clients and the hard work of all Metrobankers to ensure that we keep our clients in good hands, while delivering consistent results for our shareholders," he added.