Metrobank voted top retail bank in the Philippines

September 27, 2024
11:05PM PHT

The Ty family’s Metropolitan Bank & Trust Co. (Metrobank) has been recognized as the most recommended retail bank in the Philippines, following feedback from over 12,000 participants in The Asian Banker’s Annual BankQuality™ Consumer Survey.

The banking giant earned a 65 percent BankQuality score, which was driven by customer feedback praising its reliable service, competitive loan options, and responsive support. 

Moreover, they highlighted satisfaction with personal, car, and home loans, as well as the bank’s secure and dependable offerings. 

The lender’s strong reputation, wide branch and ATM network, and accessible banking experience were also frequently noted by customers.

Receiving the award at the recently held Finance Philippine Awards 2024 is Metrobank Consumer Business Sector Head Ramon Jaime Vivencio Del Rosario (second from right). From left are: TAB Chairman Urs Bolt, TAB President and Managing Director Foo Boon Ping, and TAB Insights Managing Director Christian Kapfer./Photo from Metrobank

Clients above all 

"Our clients are always at the front and center of everything we do. This recognition is a testament to that,” said Metrobank consumer business sector head Ramon Jaime Vivencio Del Rosario. 

“We could not have achieved this recognition if not for the trust of our clients and the hard work of all Metrobankers to ensure that we keep our clients in good hands, while delivering consistent results for our shareholders," he added. 

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