Cebu Pacific reports 'good progress' working through NAIA baggage systems glitch

October 22, 2024
10:29PM PHT
Updated: October 23, 2024
7:24AM PHT

Gokongwei-led Cebu Pacific announced good progress in resolving baggage delays due to defective bag handling systems at the aging Ninoy Aquino International Airport (NAIA) Terminal 3.

In its third passenger advisory, Cebu Pacific said the majority of checked luggage continues to travel as planned despite prevailing technical issues.

“Our dedicated teams are working diligently to expedite baggage deliveries to a small number of customers who have experienced delays,” the airline giant said.

Cebu Pacific said its team is "all hands on deck" to sort and deliver the remaining 800 pieces of luggage at NAIA Terminal 3./Contributed Photo

Cebu Pacific said it also continues to closely coordinate with New NAIA Infra Corp., the San Miguel Corp.-backed group that assumed operations of NAIA last month.

The carrier added that it expects the situation to “further improve from tomorrow.”

“Both CEB and NNIC have deployed extra manpower to the affected area and implemented processes to assist with manual loading of baggage from the counters,” Cebu Pacific said.

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