NAIA to upgrade 20-year-old baggage system with new acquisition

New NAIA Infra Corp. (NNIC), which took over the management of the Ninoy Aquino International Airport (NAIA) last month, announced on Tuesday, Oct. 22, 2024, that it has already acquired a new baggage handling system to replace the airport’s outdated 20-year-old equipment.

This move follows disruptions in NAIA Terminal 3, where a malfunction in the aging system caused delays in processing checked-in luggage.

NNIC said in its statement that it is working closely with Cebu Pacific to implement contingency measures, including additional manpower and alternative protocols, to address the issue and minimize inconvenience to passengers.

NNIC highlighted that modernizing the airport’s infrastructure is part of its phased approach to improving operations.

The new baggage system aims to enhance efficiency and provide redundancy to prevent similar disruptions in the future.

Since its takeover on Sept. 14, NNIC has been focusing on critical upgrades to boost operational resilience.

For passengers affected by baggage issues, the airport operator advises contacting Cebu Pacific directly for assistance while efforts to streamline baggage processing continue.