This recognition highlights PAL’s efforts in building a strong workforce and customer-focused service culture, the flag carrier said in a statement. PAL was also a finalist for the Learning Champion award, thanks to initiatives like the PAL Multiversity, launched in 2023 to support employee development.
Competing in the category for businesses with 5,000 to 10,000 employees, PAL earned these honors as part of a growing list of accolades. The airline was also recognized in 2023 for top customer service in the Philippines and was named Asia-Pacific’s most punctual airline in early 2024.
Management’s view
“At Philippine Airlines, our steadfast mandate has been to build a high-performance employee culture so that we can attract, develop and engage a truly dynamic and innovative team that extends Buong Pusong Alaga (wholehearted care) to our valued customers at every stage of their travel experience across our network,” said Captain Stanley K. Ng, PAL president and chief operating officer.
“The recognition inspires us to continue investing in our incredible team to empower them with an environment of excellence and continuous learning,” he added.
