Insider Spotlight
The Trustmark, a key feature of Republic Act No. 1167 or the Internet Transactions Act (ITA), serves as a digital badge that allows consumers to verify the authenticity of platforms and online sellers.
By displaying the Trustmark, businesses signal compliance with fair e-commerce practices and a commitment to secure, reliable transactions.
Trustmark partnership
Lalamove, which serves about 35,000 businesses daily, is now a Trustmark-registered app. The move reinforces its commitment to safeguarding consumers and empowering micro, small, and medium enterprises (MSMEs) operating in the digital marketplace.
“We appreciate Lalamove’s effort to become our trusted partner in supporting the initiative of the DTI to address the public’s common concern over illegitimate online businesses through the E-Commerce Philippine Trustmark,” said Atty. Eryl Royce R. Nagtalon, officer-in-charge of the DTI’s E-Commerce Bureau.
“With many businesses using Lalamove in their daily operations, the Trustmark will be able to help assure the safety and security of their consumers' transactions.”
Commitment to safe e-commerce
Lalamove Philippines managing director Djon Nacario said the platform continues to prioritize user trust and safety.
“One of Lalamove’s core purposes is to connect MSMEs and consumers; that’s why we are continuously doing our part to make sure that every transaction they do on our platform is safe and secure,” Nacario said.
“By supporting the DTI’s fight against fraudulent activities in e-commerce platforms, we can help our customers protect themselves better.”
Safety features and MSME support
The company has rolled out several platform safety initiatives, including Driver Facial Recognition, its Goods Protection Promise, and customer education on identifying and reporting mismatched deliveries.
Beyond securing its platform, Lalamove said it will also help MSME partners apply for their own Trustmark digital badge, which comes with a QR code and security features linked to an online database that consumers can use to verify a business’s legitimacy.
Bigger picture
Founded in Hong Kong in 2013 and operating in the Philippines since 2016, Lalamove connects individuals and businesses to professional delivery drivers across Asia, Latin America, and EMEA. Its Trustmark adoption underscores its role in building a safer, more reliable Philippine e-commerce ecosystem. —Ed: Corrie S. Narisma
