Insider Spotlight
By upgrading its core systems and adopting artificial intelligence, real-time data platforms, and stronger cybersecurity, the bank is reshaping how it delivers services across digital channels and branches, reinforcing its BetterBanking promise.
Over the first nine months of 2025, Security Bank simplified and modernized key systems that support daily operations. These changes improved transaction speed, reduced system disruptions, and made it easier for teams to meet regulatory requirements.
For customers, this means smoother service, quicker processing, and fewer delays whether they are banking online or visiting a branch.
Why it matters
As more Filipinos rely on digital banking, banks must be able to respond in real time while keeping customer data secure. Older systems can slow things down and limit innovation.
Security Bank’s investments are meant to ensure its technology can grow with customer needs while staying reliable and compliant.
The big picture
Security Bank’s technology push has earned recognition from regional awards bodies, highlighting its efforts to build a future-ready bank.
In details shared through a press release, the bank said these initiatives are part of a long-term strategy to strengthen its digital foundation while improving day-to-day banking experiences.
A key part of this transformation is the bank’s Enterprise API Platform, which won the Technology Excellence Award for API–Banking at the 2025 Asian Technology Excellence Awards.
APIs (Application Programming Interface) allow different systems to connect securely and work together. By using APIs, Security Bank can introduce new services faster, ensure consistent experiences across apps and channels, and prepare for open banking.
Between the lines
Security Bank has also focused on simplifying compliance and branch processes. Its Transactor Due Diligence platform, now used across 346 branches, fully digitizes know-your-customer checks.
This has reduced processing time, improved customer experience, strengthened compliance controls, and cut down on paper use. The platform was recognized as Best Compliance Risk Technology Initiative at The Asian Banker Global Financial Technology Awards.
On the data side, the bank shifted from delayed batch processing to real-time data streaming. Its Data Streaming Platform, named Best Data Integration and Framework Initiative in Asia Pacific, allows teams to access insights instantly, support faster transactions, and make better decisions using live data.
What’s next
Security Bank plans to continue its multi-year technology roadmap, with more investments in artificial intelligence and automation for fraud management and operations, advanced cybersecurity, core banking and payments modernization,
API partnerships, and deeper digitalization across branches and back-office functions.
“Security Bank is building a modern, secure, and customer-centric foundation designed to support sustainable growth while continually improving customer experiences,” said Lucose Eralil, EVP and chief operating officer at Security Bank.
“Our progress reflects disciplined execution and a forward-looking approach, and these recognitions reinforce the strength of the transformation we are delivering.” — Princess Daisy C. Ominga| Ed: Corrie S. Narisma
