SEC enhances online services with new real-time tracking tool

Transacting with the Securities and Exchange Commission (SEC) has become significantly easier as the regulator launched an upgraded version of its online ticketing platform, expanding its coverage to all services and enabling users to track the status of their inquiries or complaints in real time.

The SEC on Dec. 4 rolled out the enhanced iMessage, a web-based system for managing and processing public inquiries, complaints, incidents, and service requests. 

The platform, accessible at https://imessage.sec.gov.ph, consolidates all submissions to provide a more efficient and transparent workflow across the Commission.

With the upgrade, iMessage centralizes the receipt, assignment, monitoring and resolution of all tickets filed with the SEC. Users can now check updates on their requests instantly and directly contact the division or department handling their concern.

What they’re saying

“Streamlining our requirements and processes has been one of our top priorities as part of our commitment to further improving the ease of doing business in the country and elevating the quality of the public services we deliver,” said SEC Chair Francis Lim.

He added: “iMessage helps the SEC process requests, inquiries, reports and complaints in a more organized and efficient manner, allowing us to deliver our services without delays while promoting transparency and accountability at every step.”

Lim noted that real-time ticket tracking ensures that transactions are handled within prescribed periods and in accordance with established procedures.

Francis Lim, SEC Chair

"Streamlining our requirements and processes has been one of our top priorities as part of our commitment to further improving the ease of doing business in the country."

How it works

To access iMessage, users must sign in using their eSECURE account under the Electronic SEC Universal Registration Environment. After logging in, users choose the service they need and complete the required form.

To check ticket updates, users go to the Tickets tab, which displays all filed requests. Clicking on the reference number opens the full thread containing the history and status of the transaction. iMessage also allows users to reply directly to the assigned department and attach supporting documents.

Zoom out

The upgraded iMessage system is available for services offered by all SEC offices nationwide, including the Makati headquarters and extension offices in Baguio, Ilagan, Laoag, Tarlac, Lipa, Legazpi, Iloilo, Cebu, Bacolod, Tacloban, Zamboanga, Koronadal, Davao, Cagayan de Oro, and Butuan.

The SEC expects the enhanced platform to improve public access to regulatory services and strengthen the Commission’s transition to fully digital, more responsive operations. —Ed: Corrie S. Narisma