ING Hubs PH marks a defining year of innovation and global impact

ING Hubs Philippines emerged in 2025 as one of the banking group’s most advanced capability hubs, marking a year of rapid transformation and expanded global responsibilities.

“2025 was a defining year for ING Hubs Philippines,” said country manager Hazel Zaide Delos Santos. "We raised the bar across our capabilities, our culture, and our impact—proving that world-class can be built from Manila.”

Automation and AI reshape how work gets done

ING Hubs Philippines pushed automation deeper into daily operations, cutting tasks that once took 30 minutes down to seconds. The shift improved efficiency, reduced operational risk, and freed teams to focus on higher-value work, the company said in a press release.

• Employees piloted new AI tools for drafting content and analyzing data, with human oversight ensuring accuracy and responsible use.
• “Automation didn’t replace judgment—it gave time to use it,” one team member shared.

Upskilling surged across the organization: 5,200 employees completed 120 new skills programs covering digital fluency, leadership, and future-ready capabilities. 

Global initiatives such as FutureSmarts, along with leadership tracks INSPIRE, IGNITE, and LEAP, strengthened its internal talent pipeline.

Early-career programs—including the PEGA Residency, Graduate Trainee Program, and university partnerships—expanded opportunities for new talent. Through Citizen-Led Automation, even non-coders built tools that delivered measurable gains in productivity.

A workplace built on trust, inclusion, and growth

ING Hubs Philippines reinforced its position as one of the country’s top employers.

Key 2025 recognitions:

• Gold – Diversity, Equity & Inclusion (HR Excellence Awards 2025)
• Silver – Workplace Mobility (HR Excellence Awards 2025)
• Company of the Year – PFIP Bahaghari Awards
• Great Place to Work® certified for the third time
• Top 3 Overall Graduate Employer in the Philippines (Prosple)

These achievements reflect a people-centered culture that helped maintain an 8.7 percent attrition rate, far lower than the 14–18 percent industry average for Global Capability Centers.

Employee groups—including Rainbow Lions and Lioness PH—foster safe spaces and belonging, while affinity communities around sustainability, sports, and public speaking create deeper engagement.

Industry-leading benefits support employees and their families, including healthcare coverage for parents up to 80, inclusive family benefits, and flexible work arrangements.

Impact beyond the workplace

Sustainability remained a core priority in 2025.

Key results:

• 23.5 percent reduction in greenhouse gas emissions—double the target
• Transition to 100 percent renewable energy across offices
• 8,900 kg of textile waste diverted through employee initiatives
• 20,000+ trees planted
• 95 blood donations via Philippine Red Cross
• 150 laptops donated to public schools
• Coastal cleanups and creation of a child-friendly reading nook

Through its proprietary ESG tracking tool, employees helped avoid or remove 1.17 million kg of CO₂, surpassing its annual engagement target.

Scaling toward a stronger global future

With 2026 on the horizon, ING Hubs Philippines is expanding capabilities in risk, technology, and transformation—particularly in the responsible adoption of GenAI.

Its long-term House of Strategy, anchored on People, Transformation, and Sustainability, continues to guide its evolution as a global hub.

The bottom line

ING Hubs Philippines’ formula for growth remains clear—invest in people, embrace change, and create positive impact in Manila and around the world. —Ed: Corrie S. Narisma