Cebu Pacific: expect delays due to global Microsoft outage; manual processing implemented

Cebu Pacific has issued an advisory to passengers regarding ongoing technical issues caused by a global Microsoft system outage linked to technology provider CrowdStrike.

Cebu Pacific has issued an advisory to passengers regarding ongoing technical issues caused by a global Microsoft system outage linked to technology provider CrowdStrike.

As of 3:00 p.m. on July 19, 2024, the airline is handling affected processes manually, which may result in delays, it said.

The airline said it is actively working with its teams to minimize disruptions and ensure smooth operations despite the challenges.

Cebu Pacific has committed to providing regular updates as the situation evolves.

Passengers are urged to remain patient and understanding during this period. The airline's top priority is to mitigate the impact of the outage on its services and ensure passenger safety and convenience. Further information will be shared as soon as it becomes available.

The global IT disruption has also affected financial institutions, including several banks in the Philippines.

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