The Ayala-led telecommunications company recorded a 99.41 percent success rate in tests conducted by the National Telecommunications Commission (NTC), exceeding the regulator's standard of above 99 percent, while the two other operators fell short.
“These results demonstrate the strength of Globe’s network in delivering the essential services Filipinos rely on every day, from making calls and sending messages to accessing mobile data,” said Globe general counsel Froilan Castelo. “We welcome the NTC’s continued monitoring as it provides an important measure of service quality and helps us identify where further improvements are needed.”
Faster speeds, fewer complaints
Globe also kept dropped calls at 0.74 percent, comfortably below the NTC's 2-percent limit, while recording peak mobile download speeds of 381 megabits per second.
Separate nationwide monitoring by the Department of Information and Communications Technology (DICT) showed average download speeds climbing 41 percent to 51.53 Mbps in September from 36.5 Mbps in January.
Globe's overall network performance score improved to 82.6 from 77.2 over the same period, although the NTC's broader testing showed that 113 of 142 mobile broadband test campaigns across all three operators delivered speeds above 50 Mbps.
Reliability under scrutiny
Despite accounting for 44.76 percent of the country's mobile subscribers, Globe generated just 6.1 percent of disconnection complaints in September, with complaints falling 64 percent from January levels, according to the DICT.
The company is pursuing additional cell sites and network upgrades in underserved communities while exploring satellite technology to extend mobile coverage beyond traditional telecommunications towers.
—Edited by Miguel R. Camus
