But the Paris-based business process outsourcing (BPO) giant also sidestepped questions about AI-related job cuts, even after competitor Accenture announced mass layoffs last September.
What Teleperformance said
During the question-and-answer portion of its Nov. 6, 2025 quarterly briefing, Thomas Mackenbrock, Teleperformance group deputy CEO, was asked whether they had plans to reduce headcount under their strategic review.
“As we outlined in our strategy, the second part of the coin—how do we drive transformation internally—is critical. You’ve probably seen many news reports from our industry and competitors on how they are adopting AI to drive efficiency. And we are doing the same,” Mackenbrock said.
“We look step by step, process by process, structure by structure, at how we can be better set up for the future and drive this with AI adoption—but not just that, but also by rethinking how we operate,” he said.
“We are doing this process now, and once we’ve completed it, we will present the findings at the end of February,” he added.
Big picture
Teleperformance is one of the world’s largest business process outsourcing companies, employing around 500,000 people globally.
It is also among the biggest private employers in the Philippines, with about 60,000 workers across 27 sites—making the country its second-largest operations hub after India.
Jobs are in the spotlight as the Philippine economy grew 4 percent in the third quarter of 2025, well below forecasts.
The BPO sector remains one of largest and most resilient areas in a slowing economy that’s grappling with a sprawling government corruption scandal.
Teleperformance cautious on outlook
During the briefing, Mackenbrock said management remains cautious about the fourth quarter amid weather disruptions affecting global operations and the recent U.S. government shutdown.
He also noted the impact of typhoons and earthquakes that struck the company’s Cebu site.
“We had, yesterday, a hurricane in the Philippines that impacted our sites. We had four weeks ago an earthquake in the Philippines,” he said.
“So we are a bit cautious when it comes to the fourth quarter,” he added.
Miguel R. Camus has been a reporter covering various domestic business topics since 2009.
