RCBC strengthens anti-scam efforts with Gogolook partnership

Insider Spotlight

• RCBC renews its Gogolook partnership to combat scams
• Eligible clients get one-year access to Whoscall
• Collaboration targets fraudulent calls and identity theft
  
  
  

Rizal Commercial Banking Corp. (RCBC) is strengthening its fraud prevention efforts by renewing its partnership with Gogolook, expanding access to anti-scam technology as more Filipinos embrace digital banking.

The renewed agreement will provide eligible RCBC depositors and credit cardholders with one year of access to Whoscall, an application that identifies unknown callers and flags suspicious numbers.

Why it matters

The collaboration addresses increasingly sophisticated social engineering schemes, including fraudsters impersonating bank officials through calls and messages to obtain sensitive information and compromise customer accounts.

The renewed agreement builds on the companies' existing collaboration to protect banking customers from fraudulent calls and social engineering schemes, RCBC said in a company release.

RCBC executive vice president and chief innovations and inclusion officer Lito Villanueva emphasized the importance of customer confidence in digital finance.

“Digital banking can only reach its full potential when customers have confidence that they are protected as they transact,” Villanueva said.

Lito Villanueva

EVP and chief innovations and inclusion officer, RCBC

Protecting cardholders

RCBC Credit Cards president and CEO Arniel Vincent B. Ong highlighted the growing threat of fraudulent calls disguised as security alerts, card upgrades and reward offers.

“As social engineering tactics become increasingly deceptive, fraudsters also target credit cardholders through unsolicited calls disguised as urgent security alerts, card upgrades, or fake reward redemptions aimed at extracting sensitive credentials like OTPs,” Ong said.

Whoscall provides an additional layer of protection by helping customers recognize potentially fraudulent interactions before sharing personal or financial information.

The bigger picture

Gogolook Philippines country head and general manager Mel Migriño said the partnership combines RCBC's customer reach with anti-scam technology to strengthen financial security.

The collaboration complements RCBC's digital banking investments, including RCBC Pulz, RCBC ATM Go and RCBC DiskarTech.

RCBC has also earned Euromoney's Best Bank for Digital recognition in the Philippines for seven consecutive years, reflecting its digital transformation efforts.

What's next

Both companies aim to strengthen consumer awareness and make scam prevention a more integral part of everyday banking.

The renewed partnership underscores the growing importance of collaboration between financial institutions and technology providers in sustaining trust as digital financial services expand nationwide. —Princess Daisy C. Ominga | Ed: Corrie S. Narisma