Insider Spotlight
The passengers had flown from Davao to Boracay and were scheduled to return to Davao when authorities questioned them. Cebu Pacific said it is coordinating closely with the Philippine National Police as the investigation remains ongoing.
Why it matters
The incident highlights growing concerns over online travel fraud, particularly the resale of airline tickets and travel credits through unauthorized sellers on social media.
Airlines warn that such schemes not only expose passengers to financial loss but also disrupt operations and compromise security.
What Cebu Pacific said
Cebu Pacific strongly reminded passengers to book flights only through its official website, mobile app, or accredited travel partners.
These channels ensure access to guaranteed lowest fares and legitimate booking services.
The airline advised travelers to avoid transacting with unauthorized sellers, noting that doing so may lead to invalid or incomplete bookings, unexpected additional charges, or disrupted travel plans. Only Cebu Pacific’s official channels and affiliated travel agencies are authorized to sell genuine flights, the budget airline said.
Between the lines
Passengers who book through unauthorized channels may face multiple limitations. Cebu Pacific said these customers may not be able to receive a complete booking and ticket due to incorrect fares, do online check-in, rebook or refund flights, or add baggage and meals.
Such restrictions can result in travelers being denied services at the airport or incurring extra costs to correct their bookings, adding stress and uncertainty to their trips.
The bigger picture
Airlines across the Philippines and the wider region have been stepping up warnings against fraudulent booking schemes as scammers increasingly exploit digital platforms to resell tickets bought with stolen or fake payment details.
These activities can lead to canceled bookings once fraud is detected, often leaving unsuspecting passengers stranded.
What passengers can do
Cebu Pacific is encouraging customers to book directly via www.cebupacificair.com or through its official mobile app available on the Apple App Store and Google Play Store. Booking through accredited travel agencies also provides assurance that tickets are valid and supported by the airline.
Bottom line
The Caticlan interception serves as a reminder that while discounted offers on social media may seem appealing, unauthorized sellers carry significant risks.
Cebu Pacific reiterated that booking through official channels remains the safest way to ensure smooth and legitimate travel. — Princess Daisy C. Ominga | Ed: Corrie S. Narisma
