Supporting this growth is fintech company Payoneer, which helps healthcare BPOs and remote workers manage global payments seamlessly.
Why it matters:
The Philippines is moving beyond traditional call center work and doubling down on high-value knowledge industries. The Healthcare Information Management Services (HIMS) sector generated $4.2 billion in 2024, with analysts expecting a steady 9 percent annual growth through 2028.
“The Philippines is becoming a global health technology outsourcing powerhouse, thanks to its skilled workforce, strong compliance standards, and cost-effective operations,” said Monique Avilla, senior director of customer success for Asia-Pacific at Payoneer.
North America fuels demand
Much of the Philippines’ HIMS growth comes from North America, which accounts for 75–80 percent of the market. Globally, the opportunity is immense:
The medical billing outsourcing segment is projected to reach $30.2 billion by 2030.
The telehealth market is expected to hit $455 billion by 2030.
This creates a powerful runway for the Philippines to capture a bigger slice of global healthcare outsourcing.
The challenge: global payments and workforce sustainability
The industry’s rapid growth, however, comes with operational hurdles. Healthcare BPOs must balance global demand with compliance, quality, and cost efficiency—all while ensuring remote professionals are paid quickly and fairly.
One company navigating these challenges is Global Medical Virtual Assistants (GMVA), which connects U.S.-based healthcare providers with Filipino professionals for both administrative and clinical tasks.
Before adopting Payoneer, GMVA struggled with cross-border transaction fees, high maintaining balance requirements, and payment delays—all of which strained its workforce.
“You shouldn’t have to work to get your money when you’re working. Our people need to focus on their patients, not on whether they’ll receive their money on time,” said Michelle DiClemente, accounting manager at GMVA.
Payoneer steps in
With Payoneer, GMVA’s remote staff can now receive payments in multiple currencies through a single secure account, withdraw funds to local banks, and access earnings faster. The streamlined process improves morale, trust, and operational efficiency.
“We’re growing significantly and will continue to grow, so it’s important that we invest in tools that support our scalability,” said Mary Grace Avelino, general manager at GMVA.
The company’s marketing manager, Preston Strada, added that the pandemic fueled demand for virtual healthcare, accelerating GMVA’s expansion.
Big picture
As the Philippines strengthens its position in cross-border services, payment reliability becomes mission-critical. With Payoneer enabling fast and secure transactions, firms like GMVA can focus on scaling operations and supporting healthcare delivery worldwide.
The bottom line:
By combining a skilled Filipino workforce with global fintech solutions, the Philippines is solidifying its role as a global healthcare outsourcing hub. —Ed: Corrie S. Narisma
