Thursday, 22 October 2026
22 Sep 2026
12:47PM
AI wins Filipino trust, but ‘amnesia’ risks customer loyalty
Filipino consumers are embracing artificial intelligence (AI) for customer service, but AI systems that forget previous interactions could erode the unusually high level of trust they place in brands, according to new research from Twilio.
17 Apr 2026
2:21PM
Twilio debuts embeddable Flex for integrated contact centers
Twilio unveiled a major update to its Flex platform, introducing an embeddable contact center powered by a new software development kit aimed at accelerating enterprise deployment and customization.
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