“It was a reconciliation issue. Some wallets were debited inadvertently,” Ernest Cu, chair of GCash operator Mynt, said during Globe Telecom’s financial briefing on Monday.
“[W]hatever errors occurred, they were rectified very quickly. No consumer lost any funds,” Cu explained.
“The accounts were restored within 24 hours and corrections were indeed made to the process that will ensure that this doesn’t happen again,” he added.
Miguel R. Camus has been a reporter covering various domestic business topics since 2009.
