BingoPlus strengthens customer support with 24/7 Viber assistance

Insider Spotlight

• BingoPlus expands customer service access through round-the-clock live assistance and Viber support
• Eligible VIP customers gain access to dedicated relationship managers 
• Enhanced feedback handling includes follow-up calls, direct access to customer service leadership and updates
  
  
   

Customer service accessibility and faster resolution of account and transaction concerns are becoming central to BingoPlus' efforts to improve the user experience across its digital gaming platform.

The DigiPlus Interactive Corp. affiliate has introduced improvements through its BingoPlus Care program, combining 24/7 live customer assistance, Viber-based support and personalized services for eligible VIP customers.

The initiative aims to make customer assistance more accessible while strengthening how the platform handles complaints, provides updates and follows through on unresolved concerns.

Rather than focusing solely on response times, BingoPlus is placing greater emphasis on helping customers understand the next steps and keeping them informed throughout the resolution process.

For platform-related concerns 

BingoPlus Care provides access to live customer service representatives around the clock, allowing users to seek assistance with account inquiries, transactions and other platform-related concerns.

Customers can contact the official BingoPlus Support Center through the application or use the newly added Viber support channel without opening the gaming app.

To access the service, users must join the official BingoPlus Viber Channel, connect to its Viber Bot and link their BingoPlus accounts before selecting the customer support option.

BingoPlus also reminds customers to use only official communication channels and avoid sharing passwords, one-time passwords or verification codes.

Feedback management process

For eligible VIP customers, the program provides dedicated Relationship Managers who can offer individualized assistance and address specific account concerns.

The company is also strengthening its feedback management process through follow-up calls for dissatisfied customers.

These calls allow service specialists to review complaints, discuss possible solutions and provide updates on outstanding issues.

Customers may also have opportunities to communicate directly with customer service leadership about their experiences.

Closer communication with customers 

BingoPlus intends to maintain closer communication with customers throughout the complaint resolution process, including follow-through until concerns are addressed.

The improvements form part of the company's broader efforts to strengthen customer engagement and service reliability.

BingoPlus, which began operations in January 2022, is a PAGCOR-licensed digital gaming platform affiliated with DigiPlus Interactive Corp. —Vanessa Hidalgo | Ed: Corrie S. Narisma