The shift forms part of the agency’s push for digital transformation to make government service simpler, faster, and more convenient.
Under GSIS Memorandum Circular No. 068, series of 2025, government agencies are now required to electronically submit the service record, retirement date, and Leave Without Pay certifications of retiring employees at least 20 workdays before their retirement date.
Digital processing shift
GSIS President and General Manager Wick Veloso said the new system eliminates manual paperwork and significantly speeds up the processing of benefits for retirees.
“We want our retiring members to experience a smooth and worry-free transition. By shifting pre-processing to a digital and agency-driven workflow, GSIS can validate records earlier and retirees no longer need to submit paper documents,” Veloso said.
Through the enhanced GSIS Touch app, inactive members may file retirement, separation, and life insurance claims using secure facial authentication. They may also view tentative benefit computations and monitor the real-time status of their applications through the Transaction Monitoring System.
Real-time status updates
The GSIS said members will receive SMS or email notifications once their records are reconciled and cleared for filing. After approval, corresponding benefit payments will be deposited directly into their bank accounts.
The pension fund noted that the new digital filing system supports its “Ginhawa for All” commitment by providing wider accessibility, greater transparency, and faster service for members and pensioners nationwide.
Eligibility and coverage
Only retiring members covered by Republic Act No. 8291 are eligible to use the digital filing facility.
GSIS said the rollout marks another milestone in its modernization efforts, aimed at reducing processing delays and minimizing in-person transactions for the country’s public sector workforce. —Ed: Corrie S. Narisma
