WINNING | AI-led ERP support reshapes enterprise cost play

Insider Spotlight

• Enterprises are delaying costly ERP upgrades, turning to AI-driven support to extend system life
• Agentic AI is shifting from experimentation to production across core finance and operations
• Third-party support providers are now competing on innovation, not just savings
  

Enterprises under pressure to modernize without ballooning IT budgets are increasingly betting on AI-powered support models to keep mission-critical ERP systems running longer, leaner and smarter. As upgrade fatigue sets in across Oracle, SAP and VMware environments, CIOs are prioritizing solutions that unlock automation and business outcomes without disruptive migrations.

The big picture

This shift is reshaping competition in the enterprise software ecosystem. Support providers are no longer judged solely on cost reduction, but on how effectively they can layer intelligence, automation and responsiveness onto aging systems. 

Rimini Street, a longtime third-party support provider, has been leaning into this transition with agentic AI capabilities designed to operate on top of existing ERP stacks—orchestrating workflows, reducing manual intervention and freeing up capital for innovation.

What’s happening

That strategy is gaining industry validation. Rimini Street recently earned multiple recognitions across global and regional award programs, including a 2025 Tech Ascension Award for AI-Powered Enterprise (Agent) Solution of the Year, a Top Tech of the Year Award in Las Vegas, and a Silver Globee® Award for Customer Service Team of the Year.

Between the lines

The awards highlight a broader market reality: enterprises want measurable outcomes, not theoretical AI. 

Rimini Street’s approach emphasizes extending ERP value without forcing upgrades or migrations—a message resonating with organizations balancing innovation demands against operational risk.

“The winners embody the power of AI to drive meaningful change,” David Campbell, CEO of the Tech Ascension Awards, said in a press release. 

“From reimagining enterprise workflows to empowering SMBs with intelligent automation, these solutions demonstrate how AI can deliver scale, precision, and innovation while addressing the real-world challenges organizations face today.”

By the numbers

Rimini Street’s customer service team was recognized for its guaranteed 10-minute response time for critical issues, delivered on average in less than two minutes—a performance metric that helped secure its Globee® “Best of Category” distinction.

“I’m truly honored for Rimini Street to be recognized by the Tech Ascension, Top Tech and Globee Award committees. These achievements reflect our unwavering commitment to a client-first culture, as well as our leadership in delivering mission-critical enterprise software support, managed services and Agentic AI ERP solutions,” said CEO Seth Ravin.

What’s next

The recognition extends beyond Rimini Street itself. One of its enterprise clients, Hitachi Vantara, also drew industry attention after executive Gauri Kapur was named a 2025 Women Leading IT Award recipient—reinforcing how vendor partnerships are increasingly shaping leadership, culture and transformation outcomes across enterprise IT.

Bottom line

As AI becomes embedded in ERP support strategies, the market is rewarding solutions that deliver immediate business impact—and signaling a future where innovation doesn’t require starting from scratch. —Vanessa Hidalgo | Ed: Corrie S. Narisma