These customers were reconnected to the distribution system after settling their outstanding arrears and complying with account reinstatement requirements, marking a significant step in curbing water losses and improving service reliability.
Curbing water losses
As part of the initiative, Maynilad dismantled unauthorized service lines, tampered meters, and illegally reopened water connections. The recovery of previously lost water has strengthened overall system management, stabilizing pressure in affected service areas.
“Water pilferage not only reduces supply pressure for paying customers, but also poses serious public health risks as illegal tapping may introduce contaminants into the distribution network,” said Engr. Rodolfo O. Baylas Jr., Maynilad head of customer experience and retail operations.
“We continue to conduct regular monitoring activities, with the support of local government units and law enforcement agencies.”
Public health and legal measures
Maynilad stressed that water theft is punishable under Republic Act No. 8041, or the Water Crisis Act of 1995, which prescribes penalties including fines and imprisonment.
The company urged the public to report suspected illegal connections through its hotlines and digital platforms to ensure reliable and safe water service for all.
Maynilad remains the largest private water concessionaire of the Metropolitan Waterworks and Sewerage System (MWSS) in terms of customer base. —Ed: Corrie S. Narisma
