Airbus software issue disrupts nearly 100 flights across Cebu Pacific, PAL, AirAsia PH

Philippine air travel is facing widespread disruption after Airbus issued an urgent directive requiring airlines worldwide to roll back software on A320 and A321 aircraft.

The order affects the most commonly used jets in the country, prompting immediate cancellations and warnings of further delays across Cebu Pacific, Philippine Airlines, and AirAsia.

What it means for travelers

The Airbus directive hits the aircraft type most used in Philippine domestic networks, making further short-notice delays likely over the next two days. 

Airlines expect smoother operations once the software rollback is completed across their fleets.

Cebu Pacific announces cancellations 

Cebu Pacific, the country’s biggest airline by fleet size and volume, cancelled 31 round-trip flights on Nov. 29, grounding services across major domestic destinations including Cebu, Davao, Iloilo, Puerto Princesa, Zamboanga, Bacolod, and Bohol. 

The airline said it is rushing the required software update and has deployed more airport staff to help passengers.

Affected travelers may rebook for free, convert fares to a travel fund, or request a refund.

PAL cautions travelers on possible rolling delays

Philippine Airlines, which canceled 16 flights, said schedule changes are likely as it complies with the mandatory rollback. 

The flag carrier urged passengers to monitor email and text advisories closely, stressing that safety remains its top priority.

AirAsia announces flight delays

AirAsia Aviation Group, which announced 11 flight delays in the Philippines, confirmed it started software rollbacks on Nov. 29, adding that the directive does not affect its A330 fleet. 

“As the required software rollback affects airlines globally operating the same aircraft type,

AirAsia is taking all necessary steps to comply swiftly and responsibly. We want to assure our

guests that safety is, and will always be, our top priority,” said AirAsia Philippines CEO Capt. Suresh Banga. 


Cancelled Cebu Pacific flights (round-trip pairs):

• 5J899 / 900 – Manila–Caticlan–Manila

• 5J2511 / 2502 – Manila–Cebu–Manila

• 5J261 / 262 – Iloilo–Puerto Princesa–Iloilo

• 5J4761 / 4760 – Puerto Princesa–Davao–Puerto Princesa

• 5J4736 / 4737 – Davao–Caticlan–Davao

• 5J4768 / 4769 – Davao–Tacloban–Davao

• 5J451 / 452 – Manila–Iloilo–Manila

• 5J633 / 634 – Manila–Puerto Princesa–Manila

• 5J619 / 620 – Manila–Bohol–Manila

• 5J623 / 624 – Manila–Dumaguete–Manila

• 5J659 / 660 – Manila–Tacloban–Manila

• 5J703 / 704 – Manila–Dipolog–Manila

• 5J373 / 374 – Manila–Roxas–Manila

• 5J599 / 600 – Cebu–Davao–Cebu

• 5J997 / 998 – Manila–General Santos–Manila

• 5J965 / 966 – Manila–Davao–Manila

• 5J321 / 322 – Manila–Legazpi–Manila

• 5J3093 / 3094 – Manila–Butuan–Manila

• 5J395 / 396 – Manila–Cagayan De Oro–Manila

• 5J597 / 598 – Cebu–Davao–Cebu

• 5J993 / 994 – Manila–General Santos–Manila

• 5J977 / 978 – Manila–Davao–Manila

• 5J473 / 474 – Manila–Bacolod–Manila

• 5J504 / 505 – Manila–Tuguegarao–Manila

• 5J771 / 772 – Manila–Pagadian–Manila

• 5J643 / 644 – Manila–Puerto Princesa–Manila

• 5J847 / 848 – Manila–Zamboanga–Manila

• 5J383 / 384 – Manila–Cagayan De Oro–Manila

• 5J463 / 464 – Manila–Iloilo–Manila

• 5J785 / 786 – Manila–Butuan–Manila

  • 5J915 / 916 – Clark–Caticlan–Clark

PAL / PAL Express cancelled flights

    •    PR 1781 / 1782 – Manila–Puerto Princesa–Manila

    •    PR 1801 / 1802 – Manila–Davao–Manila

    •    2P 2981 / 2982 – Manila–Tacloban–Manila

    •    2P 2035 / 2036 – Manila–Caticlan–Manila

    •    2P 2141 / 2142 – Manila–Iloilo–Manila

    •    2P 2773 / 2774 – Manila–Tagbilaran–Manila

    •    2P 2133 / 2134 – Manila–Bacolod–Manila

Single-leg cancellations

    •    PR 1845 – Manila to Cebu

    •    PR 1880 – Cebu to Manila

AirAsia Philippines’ flight delays 

    •    Z2 188 – Manila–Osaka – 13:00 16:45

    •    Z2 189 – Osaka–Manila – 17:30 22:00

    •    Z2 285 – Manila–Dammam – 9:45 13:25

    •    Z2 286 – Dammam–Manila – 14:15 17:50

    •    Z2 7710 – Cebu–Macau – 8:30 11:20

    •    Z2 7711 – Macau–Cebu – 11:45 14:35

    •    Z2 764 – Cebu–Manila – 10:30 11:55

    •    Z2 782 – Cebu–Manila – 11:35 12:59

    •    Z2 783 – Manila–Cebu – 13:30 15:00

    •    Z2 521 – Cebu–Davao – 15:30 16:35

    •    Z2 522 – Davao–Cebu – 17:00 18:05

—Edited by Miguel R. Camus 

Featured News
Explore the latest news from InsiderPH
Saturday, 29 November 2025
Insight to the one percent
© 2024 InsiderPH, All Rights Reserved.